Last Updated: [23 June 2025]

Welcome to GRAMSENSE, a platform built by the people of rural Uttarakhand for travelers who
seek real, meaningful experiences. By using our website https://gramsense.com, you agree to
the following Terms & Conditions. Please read them carefully.

1. Who We Are

GRAMSENSE is a community-owned travel platform. We connect travelers with authentic local
experiences, including homestays, guides, and cultural activities, directly managed and
delivered by rural communities and cooperatives in Uttarakhand.
We do not operate as a traditional travel agency. We are a bridge between you and the people
who live in and care for these mountain villages.

2. Using Our Website

By accessing or using our platform, you confirm that:
● You are at least 18 years old, or have consent from a parent or legal guardian.
● You will provide accurate and truthful information when making inquiries or bookings.
● You will respect the terms of use, hosts, and cultural sensitivities of the communities you
visit.
● You must not misuse the website, submit false information, or interfere with its
functionality.

3. Booking & Payments

● All bookings are subject to availability and final confirmation from the local host or guide.
● Payment is processed securely through trusted third-party gateways.
● Prices, inclusions, and refund policies are shared clearly at the time of booking.
GRAMSENSE reserves the right to decline any booking that does not meet community
standards or ethical guidelines.

4. Our Role

GRAMSENSE is a facilitator, not the direct service provider. We:
● Connect you to verified local service providers.
● Help ensure a smooth booking experience.
● Promote responsible tourism and community welfare.
However, the actual services (like accommodation, food, transport, or guiding) are delivered by
local hosts and partners. We are not liable for their individual actions or service outcomes.

5. Cancellations & Refunds

● Each experience or homestay may have different cancellation and refund rules.
● These policies are communicated during the booking process.
● Refunds (if applicable) may be subject to deductions for service fees or payment
gateway charges.
In case of weather disruptions or unavoidable circumstances, we’ll do our best to support
rescheduling or alternate options, but we cannot guarantee refunds beyond host’s policy.

6. User Conduct

By booking with GRAMSENSE, you agree to:
● Respect community customs, traditions, and host guidelines.
● Treat people, property, and nature with care.
● Avoid any behavior that may be harmful, unsafe, or disrespectful.
Any misconduct may result in removal from the experience without a refund.

7. Intellectual Property

All content on the GRAMSENSE website, including text, visuals, and media, is the property of
GRAMSENSE or its contributors. You may not copy, reuse, or distribute any content without
prior written permission.

8. Limitation of Liability

While we strive to ensure a smooth, safe, and fulfilling experience, GRAMSENSE is not liable
for:
● Any injury, loss, theft, or damage during travel.
● Delays, cancellations, or service failures from hosts or guides.
● Acts of nature or unforeseen circumstances (weather, illness, etc).
We act in good faith and always aim to support conflict resolution fairly.

9. Updates to These Terms

We may revise these Terms & Conditions from time to time as we grow and improve our
services. Any changes will be posted here with a new date. By continuing to use the website,
you agree to the updated terms.

10. Contact Us

For any questions or concerns about these terms, feel free to reach out:
Email: [Insert contact email]
Website: https://gramsense.com
Address: Kadipani, Chamba, Tehri Garhwal, Uttarakhand, India